FAQ

FAQ

1. IS IT SAFE TO BUY A DIAMOND AND OTHER PIECES OF JEWELRY OVER THE INTERNET?

In a word: Yes. People bank online, they transfer cash online, they even buy cars and airplanes online! Well, we use the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can order a diamond without worrying about a thing. Your information is safe with us.

Also, when you're checking out – you can feel doubly secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of Secure Socket Layer (SSL) technology.

To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected.

2. HOW CAN I PLACE AN ORDER AT VARDHAMAN GEMS?

It is simple and takes few minutes to place and order. Start with placing the product(s) you want to order in your shopping cart by clicking on "add to cart" button, usually to the right of the product image. Then, whenever you're done shopping, click "Proceed to Checkout" and follow the easy instructions to complete your order. If you're a registered customer, check out is super easy. If you're not, it's still easy but you might want to consider registering to make check out even smoother the next time you shop at our website.

3. HOW CAN I CANCEL AN ORDER AFTER IT HAS BEEN SUBMITTED?

Unless the product has been shipped out from our warehouse you can cancel the order. Once it is on the way and out for shipping we cannot cancel it. Actually our order fulfilment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. If that happens, we can't change or cancel an order once its journey to you has begun. So, if your order can't be cancelled, and you still don't love it after its arrived – just return it to us following our 30-day return policy.

4. DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes we accept international orders.

5. WHERE IS VARDHAMAN GEMS LOCATED?

We are located in Jaipur, Rajasthan, home of the best jewellery art and designers, and almost all of our jewellery is proudly made in the city. We are leading Manufacturers, Wholesalers, Retailers of Gemstones and Jewellery. We are specialized in Kundan Meena Jadau ornaments.

6. DO YOU HAVE WARRENTY OF YOUR JEWELLERY?

Yes, we have a one-year warranty on the workmanship of all our jewelry in addition to our 30-day satisfaction guarantee return policy. The warranty covers quality of our workmanship. If you damage a piece, we'll be happy to repair it for you for a reasonable fee. The warranty is void if another jeweller resizes or modifies the piece, since alterations, when done incorrectly, can damage the gems or the strength of the setting.

7. WHY SHOULD I SIGN UP FOR AN ACCOUNT?

This way you can track your order and take other benefit, like access to your order history, quicker check out with your address book and billing information, password-protect your Wish List and access it from anywhere and most importantly receive exclusive offers, discounts and more.

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